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Customer service nightmares on TikTok

These customer service representatives are sharing the best and worst stories from their jobs ...

07/27/2021 4:58 PM

130 comments

  • Minh A.
    01/17/2022 11:08

    they’re so spot on

  • Jan C.
    01/13/2022 08:00

    Worked @ Marshall's many moons ago in Stone Mountain, GA. I don't know what has happened to people but customer service was not like this at all. If I had to do it again, I would be fired in my first week.

  • Grace L.
    01/13/2022 06:50

    The one that was already at the register... 😂 Today had a customer say they were in the parking lot to pick up an order. Brought it out, nobody there. 20 mins go by. He called and said "Do I need to come inside?" I said "I believe you may be at the wrong location." He said he was on *our street name*. I gave him the full address. He said "oh okay, I'll be there in a few minutes." A few minutes go by... He calls back and says "I can't find it, I'm in the parking lot." I said "it's next to *business name.*" He goes "I drove around the parking lot but I can't find it. I'm in the parking lot." I'm thinking in my head what does that mean? He called while he was in OUR parking lot to say he couldn't find our business. He was in our parking lot, we have our own parking lot. 😂 He was at the wrong location beforehand but he thought he was at ours so when he finally found ours he pulled directly into our parking lot but said he couldnt find it. He was really nice though, but just wasn't aware of his surroundings, I guess? He was actually parked directly in front of the door when he called back and said he was here but couldn't find it. 😂

  • Kaitlin S.
    01/11/2022 07:24

    Reminds me of when I had a lady in the drive thru. I handed her drinks to her, and when I came back to give her the food, she then asked me what drinks where what. She was already switching them around so I couldn’t 100% tell her which one was what. I was honest, told her I wasn’t too sure but attempted to guess what drink they were (the sodas were different shades of brown and it’s not the first time I’ve guessed drinks😅) she wouldn’t take my answer so I told her I’d replace them. Remade the drinks and even marked them. She still said she couldn’t tell which was which. I told her the one marked Diet Coke was Diet Coke and the one marked DP was the Dr Pepper. Then she said “yeah I’m gonna have a hard time remembering that…” cue award silence until she drove off

  • Rachel O.
    12/24/2021 23:33

    I know the feeling all too well 🤣

  • Monica O.
    12/22/2021 23:45

    🤣🤣🤣

  • Lisa S.
    12/16/2021 20:44

    Yeah you throw your money at me or put your money on the counter right next to my open hand, that’s how you get it back 😁

  • Amirah D.
    12/13/2021 21:45

    I guess Facebook saw that I had a bad week at work and decided I needed to see this video lol

  • Kira A.
    12/08/2021 20:30

    I can’t with these 😂

  • Myriam C.
    11/22/2021 21:53

    meeeeee

  • Krystal R.
    11/22/2021 18:57

    I agree with tea lady a bit. Lemons and honey should be available with tea since it’s a common combination for people in winter time.

  • Yvonne H.
    11/20/2021 05:01

    I worked at Kaufmann's (bought out by Macy's). After Christmas a woman wanted to return a dress scarf. She handed me the bag with a Kaufmann's box inside. I took the scarf out and it had a very discounted stores price tag on it. I said "I'm sorry but that isn't one of our scarves". She yelled and yelled about bad customer service, I was wrong, it had to have come from our store because the friend that gave it to her always shopped there and it came in a Kaufmann's box. After she was finnished screaming I politely said "the best way I can explain it that if it came in a Stroehmann bag it wouldn't make it a loaf of bread". She ripped it out of the bag, saw the tag, shoved it back in the bag and stormed away. People.

  • Joceline M.
    11/20/2021 04:01

    I’ve never felt so understood 😂

  • Liz M.
    11/19/2021 15:20

    That's why you gotta triple check and make sure you have hung up before you shittalk!!

  • Mel J.
    11/18/2021 19:12

    🤣🤣 xx

  • Hannah H.
    11/14/2021 14:46

    sos el Mae de ultimo HAHAHHAHAHAHHAHA

  • Wankhede A.
    11/11/2021 11:25

    Rana

  • Cristine R.
    10/22/2021 06:07

    ahhh yes a visual representation of us working 🤡🤡🤡

  • Patricia F.
    10/22/2021 01:29

    I so felt that money one. Another pet peeve of mine was people reaching over into my area, either by the scanner or around the printer (this was basically the only place for me to put things) and grab either things I scanned or my pen or even my hand scanner. I'm sorry but do I go to your job and grab everything off of your area of work. No, I don't, so please respect mine.

  • Hannah M.
    10/18/2021 19:00

    😂😂

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