A customer at PAUL’s One Horizon Centre outlet in Gurugram said he found a live worm in his sandwich during breakfast. A video showing the alleged incident has since gone viral, prompting questions about food hygiene at the restaurant.
What happened at PAUL’s Gurugram outlet?
According to Sulabh Mathur’s social media post, he visited PAUL at One Horizon Centre on Gurugram’s Golf Course Road for breakfast with friends.
The group reportedly ordered six to seven dishes. Mathur said he had eaten nearly half of his sandwich when they noticed something moving inside the food.
A video shared by him shows a white worm crawling over the meat inside the partly eaten sandwich.
Mathur described the incident as “extremely disturbing and concerning” and raised concerns about food hygiene at the outlet.
The video quickly spread on social media, with reports saying it had crossed one million views.
Watch the video
The viral clip shows the alleged worm moving across the food after the sandwich had already been partially eaten.
The footage was recorded and posted by Mathur on Instagram. It should be noted that the video itself establishes what is visible in the food but does not, on its own, establish how the worm entered the sandwich or whether there were wider hygiene failures at the outlet.
What did PAUL say?
Following the incident, PAUL’s management contacted Mathur and apologised.
The restaurant described the incident as unfortunate and said it did not meet its standards. It also said customer safety and food hygiene were priorities and that an internal investigation was being carried out.
Mathur subsequently shared a screenshot of the communication from the PAUL India team on social media.
He criticised the response, saying he felt the matter was being treated as a routine apology. These are Mathur’s views and have not been independently established.
Is there any official action?
As of 24 August 2026, there was no confirmed report of a food safety inspection, laboratory finding, fine, closure or other punitive action against the outlet in connection with this incident.
The Times of India reported that a senior official from the food and supplies department said no formal complaint had been received at the time, although the department was examining the matter.
The available reports therefore do not establish that the incident resulted from a broader or confirmed food-safety violation at the restaurant.
TL;DR | News At a Glance
A customer said he found a live worm in a sandwich at PAUL’s One Horizon Centre outlet in Gurugram.
The customer, Sulabh Mathur, had reportedly eaten nearly half the sandwich before noticing the worm.
He recorded the incident and shared the video on Instagram.
The video has received more than a million views.
PAUL’s management contacted Mathur and apologised for the incident.
The restaurant said the incident did not meet its standards and that it was looking into the matter.
There is currently no confirmed report of a food safety inspection, fine or other regulatory action related to the incident.
The video has sparked a wider conversation
The incident has prompted strong reactions online, with users questioning how a live worm could allegedly be present in food served at an established restaurant.
Some commenters also claimed to have had other negative experiences at PAUL outlets. Those individual social media claims have not been independently verified and should not be treated as established facts.
For now, the confirmed developments are the customer’s video and account of the incident, the restaurant’s apology and its stated internal investigation.
What happens next will depend on the outcome of that investigation and whether any food-safety authority takes further action.
